For most people, your vehicle is vital to everyday matters and its reliability is immeasurable. In a person’s life, a vehicle purchase tends to be one of the biggest financial outlays, which is why it’s important to find a trusted service department to take care of that investment! Whomever you choose needs to be able to provide quality regular maintenance (like oil changes and tire rotations) to keep a vehicle reliable and detailed repairs (like starter and transmission issues) when needed. So where do you start to find the best service department for you and your car?
The best place to start is with recommendations. With several places to choose from such as dealerships, national/local chains, and independent shops, this is an easy way to narrow the pool. Ask co-workers, family, and friends where they take their car and why – they’ll give you an honest opinion—and their personal testimonial is invaluable. You can also visit the Better Business Bureau, they can provide feedback on a company’s reliability and what complaints, if any, that company has received and how they resolved them. They can be reached locally at 328 S. Laura Wichita, KS 67211; hours are 8:30am to 12pm and 1:00pm to 3:30pm daily. Their phone number is 316.263.3146, or visit them on the web at www.wichita.bbb.org.
Once a service company is deemed reliable, plan a visit or schedule an appointment for a minor repair, like an oil change, to obtain first hand experience of how they treat their customers and fix vehicles. While there, look around for certifications or licenses. At Davis-Moore, we have ASE certified Service Departments as recognized by the National Institute of Automotive Service Excellence. We also have ASE certified Master Technicians and over 25 factory Master Techs working in our service departments; they are required to attend yearly training in order to keep their certification. Our commitment to customer satisfaction is also recognized by AAA as AAA Approved Repair Facilities.
Additionally , ask to speak to a manager or mechanic about their history working on similar vehicles, if they have seen consistent problems that could be encountered, and what type of warranty they provide on their parts and labor. At Davis-Moore, we employ Nissan, Mazda, Chevrolet, Dodge, Jeep, Chrysler, Lincoln, and Mercury pros, but we can service all makes and models. Plus, most factory parts that we install come with a lifetime warranty!
Other items to make note of:
- Are the service representatives courteous and professional?
- Are the technicians equipped with the latest diagnostic equipment?
- Is all work, and any potential issues, fully explained by a technician?
- Are all warranties, coverage, and labor costs clearly disclosed?
- Is an itemized bill provided and is it reviewed to ensure any questions are answered?
- Is the pricing competitive with the market?
- Is the waiting area clean and tidy so that it appears the company actually cares about their customers?
By covering these items, you can feel more comfortable and prepared to make a decision on what business will provide quality service. Remember, this decision shouldn’t be made purely on convenience or cost! At Davis-Moore, we pride ourselves on the fact that during 50 years of business in Wichita, we have built a reputation of offering consistent service, being cost competitive, and high customer satisfaction. Come in today and experience the Davis-Moore way!
Davis-Moore service departments are open Monday through Friday from 7am-6pm and Saturday 8am-1pm. We offer a free shuttle ride in the metro area, or if you prefer, you can stay on-site in one of our waiting rooms.
